Refund & Cancellation Policy

  • If you want to return all or any of the sarees for any reason, this should be done within 3 days from the date of delivery. In all cases you first must contact us (info.connectshop@gmail.com), before you arrange the return of the goods, to get approval for this. Please add the invoice number in your email.
  • Please note that we cannot process the credit without this approval.
  • We are not responsible for the returned goods that we have not received. We therefore advise you to send the package insured, and ask for proof of delivery.
  • Where goods, which have no product fault, are returned, you will be refunded 100% of the product cost paid by you, after inspection, if the goods are returned in the original packaging and are in exactly the same condition as how you received them from us. You will not be refunded for shipping costs in either direction.
  • If you receive goods that do not match your order, please e-mail us with the invoice number, a brief description of the problem and 2 clear photos of suitable size via info.connectshop@gmail.com. We will then, if desired, send a replacement item. We are responsible for the return costs of the incorrect goods.
  • If you receive goods that are defective (factory error) or damaged during shipping, please e-mail us with a brief description of the problem and 2 clear photos of suitable size. We may ask you to return or destroy the defective / damaged goods.
  • In all the above cases, you should contact us via info.connectshop@gmail.com
  • You have the right to cancel your order within 24 hours after placing the order. If the goods have already been despatched at the time of receipt of your cancellation of the order, you must return the goods to us in accordance with paragraph 8 below and we will credit your credit or debit card with the amount paid by you within 30 days beginning with the day on which notice of cancellation was given and after the returned goods are received by us.
  • You can return the goods within 3 days after the day following the delivery by contacting us and sending an email to: info.connectshop@gmail.com. If you do not return the goods or fail to make them available for collection within 7 days of your notice of cancellation, you will be deemed to have accepted the goods. This does not affect your statutory rights.